Frequently Asked Questions
See below for a list of frequently asked questions about the event. Have a question not listed? Contact us, and we'll get you an answer.
General Conference
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What are the conference dates?Our 2023 conference is taking place July 26 - 28, 2023.
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Where is the conference being held?
Convention Center of Cleveland in Cleveland, Ohio
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What is the difference between the three pass options?
Our main conference gives you access to our main conference sessions, keynotes, and evening networking opportunities.
The All-Access pass includes the main conference as described above, plus a pre-conference workshop.
MAICON + Academy gives you both a MAICON all-access pass as well as 12-month license to AI Academy for Marketers starting on your day of MAICON pass purchase. This will also include on-demand access to MAICON keynotes.
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What is AI Academy for Marketers?
AI Academy for Marketers is an online education platform that helps you understand, pilot, and scale artificial intelligence. MAICON All-Access conference passes will receive immediate access to Academy for 12 months.
Within Academy, members will receive on-demand access to MAICON main stage sessions, select content from past MAICON events, our Piloting AI for Marketers 17-course series, and our archives of 50+ online courses and webinars.
Visit MarketingAcademy.ai for more information.
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I purchased a MAICON + Academy pass, when will I receive access to AI Academy for Marketers?
MAICON 2023 Academy passholders will receive access to AI Academy for Marketers within one business day of conference registration. If you do not, please contact us. Access will expire on July 28, 2024.
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What meals are provided? What dietary concerns will be addressed?
The below meals will be provided:
- Continental Breakfast
- Lunch
Dietary concerns will be addressed to the best of our ability. If you have any questions, please contact our registration manager, Ashlee Moehring.
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What evening events will take place?
Networking happy hours will be held on both Wednesday, July 26 and Thursday, July 27 at the Huntington Convention Center of Cleveland. Stay tuned for more details!
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What is the attire?
Business casual attire is appropriate for all functions.
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How are you handling health and safety with regards to COVID-19?
Your health and safety are a priority for us. We have COVID-19 protocol in place and on our radar, and will continually monitor between now and MAICON 2023. Our requirements may change based on official government and local authority guidance and venue regulations. Updates will be posted here and distributed to our registrants and community.
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Is there free WiFi? What’s the password?
Yes, we will offer WiFi. The password will be provided onsite.
Hotel and Travel
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Where are hotel blocks reserved?
Visit our Travel page for full details.
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Are there hotels attached to the Convention Center?
Yes. The Hilton Cleveland Downtown is attached.
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Do any hotels offer free parking?
No, but there are parking garages and surface lots nearby.
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I’m driving to the event. Where can I park?
The Huntington Park Garage is connected to the Hilton Cleveland Downtown and the Convention Center. The garage has 1,200 attached parking spots.
There are also more than 5,000 walkable parking spaces surrounding the Convention Center provided by city surface lots and garages.
Use the Convention Center’s 3-D map to find all suitable parking options.
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Is there an Uber/Lyft dropoff/pickup area at the Convention Center?
There is no designated location but Uber/Lyft are active in the Cleveland area. If you are using a rideshare service or taxicab, please direct them to 300 Lakeside Ave. East as your final destination so you enter through the correct doors.
Registration
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I am having technical difficulty registering. What should I do?
Please contact Ashlee Moehring.
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Do I need to pre-register for sessions?
You do not need to pre-register for main conference sessions. If you are attending a workshop, you need to select your workshop at the time of registration.
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What payment methods do you accept for registration?
Credit card, check, and wire transfers are accepted.
Paying by check? Mail checks to Marketing Artificial Intelligence Institute at 812 Huron Road, Suite 780, Cleveland Ohio, 44115. Checks should be made out to the "Marketing Artificial Intelligence Institute."
Paying by wire? To pay via wire transfer, please contact Ashlee Moehring for instructions.
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I need a copy of my receipt, who should I contact?
Please contact Ashlee Moehring.
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Do you have a template letter to justify the conference to my boss?
Yes. In the attached Word document, we help you make the case for attending MAICON. All you need to do is personalize the template, and send to your boss or management team.
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Can I receive a visa invitation letter?
Visa invitations may be requested during the registration process. Invitation letters will be sent via email within 10 days of receiving payment in full. Visa letters will not be issued unless payment has been completed.
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What is your cancellation policy?
See below for our 2023 cancellation and refund policy:
Through April 30, 2023, 50% of your registration fee will be refunded, or 100% of your fee can be moved to another Marketing AI Institute programBetween May 1 and July 28, 2023, no refunds will be provided, but you may send a substitute in your place, or move your fee to another Marketing AI Institute program. -
Can I send a substitute in my place if I can no longer attend?
Yes. To request a substitution, fill out this Google Form.
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Do I need an ID to collect my name badge?
Yes.
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Can I have a colleague pick up my name badge for me?
No. For the safety of our attendees, each registrant must stop by the registration counter to collect their own conference credentials.
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Do you offer a nonprofit/education discount?
Yes. We do have a limited number of discounted passes for qualified employees of nonprofits or educational institutions. To obtain the discount, nonprofits will need to provide a valid 501c3. Educational institutions will be required to send us an email from their .edu email address. Only one discounted pass will be extended per organization/institution. Please contact Ashlee Moehring for details.
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Are there group discounts?
Yes. Groups of four or more receive 10% off current pricing. Please register all participants at one time so the discount can be applied automatically. For groups of 10+, please reach out to Cathy McPhillips for a custom package.
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Do you offer press passes?
Yes. We do have a limited number of press passes available for qualified individuals. Please email Cathy McPhillips for more details.
Speakers and Sponsors
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I am a speaker and have questions about my participation. Who can help?
Please contact Ashlee Moehring.
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I'd like to speak at the conference. Who can help?
Please submit this form if you would like to be considered. MAICON 2023 submissions are due no later than Feb. 17, 2023.
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I have questions regarding our sponsorship. Who do I contact?
Please contact Tamra Moroski.
Programming
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Can I view the presentation recordings post-event?
MAICON + Academy attendees will have access to select session recordings post-event within AI Academy for Marketers for a 12-month period.
Other MAICON attendees will not have access to on-demand content, but are able to upgrade to MAICON + Academy at any time.
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Can I download the presentations after the show?
Yes. Instructions on how to download session presentations will be emailed post-conference to all attendees.
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Is live captioning available for on-demand content?
Live captioning is not available directly within AI Academy for Marketers, but it can be accessed easily via Chrome's live caption feature for any attendees that need this option. To turn on live captioning, follow these steps within Chrome's browser settings.
Other
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Are there rules/restrictions on video or photography?
As a general rule, presentations are for the benefit of conference attendees and may not be recorded by attendees. Sharing photos from the conference is encouraged, but please do not disturb the production of a conference session.
Please note that by registering to attend the conference, you acknowledge and accept that you may appear in photos or videos published by show organizers, sponsors, speakers, or other attendees.
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Is there an attendee list?
We do not share attendee lists; however, within the event app you can network with fellow attendees at the conference.
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How do I get added to the Marketing Artificial Intelligence Institute newsletter/email list?