Frequently Asked Questions

Register Today

Virtual Event: Sept. 13 - 14, 2021

Frequently Asked Questions about the Marketing Artificial Intelligence Conference (MAICON)

General Conference

What are the conference dates?

Sept. 13-14, 2021. Sessions run from 11 a.m. - 5 p.m. ET.

Where is the conference being held?

Virtually! Enjoy this digital experience from your home or office. 

What is the difference between the MAICON Live and MAICON All-Access conference passes?

The MAICON Live pass provides you access to all conference content and networking on Sept. 13-14, 2021, but you do not receive on-demand recordings or presentation slide decks post-event.

The All-Access pass includes both live and on-demand access to the content, as well as immediate access to AI Academy for Marketers through Sept. 15, 2022.

What is AI Academy for Marketers?

AI Academy for Marketers is an online education platform that helps you understand, pilot, and scale artificial intelligence. MAICON All-Access conference passes include immediate access to Academy through Sept. 15, 2022. Within Academy, members receive:

  • On-demand access to all MAICON 2021 keynotes and breakout sessions
  • 25+ additional courses taught by top authors, marketers, and entrepreneurs.
  • 5 certification courses, including AI for Content Marketing 101, AI and Data for Beginners, Intelligent Attribution Modeling for Marketers, Machine Learning 101 for Marketers, and The Intelligently Automated Agency
  • Private community access
  • Monthly, live Ask Me Anything sessions with instructors
  • AI tech showcase
  • Podcast and webinar libraries

Visit MarketingAcademy.ai for more information.

I purchased an All-Access pass, when will I receive access to AI Academy for Marketers? 

MAICON 2021 All-Access passholders will receive access to AI Academy for Marketers within 48 hours of registering for the conference. Access will be available through Sept. 15, 2022, so the earlier you register, the longer you have access to Academy content!

How long will I have access to on-demand content post-event?

MAICON All-Access passholders will have access to MAICON 2021 content for 12 months within our AI Academy for Marketers learning management system. At the end of the 12-month period, you'll have the option to renew your membership to retain access to the content if you so desire. MAICON Live passholders will not receive access to content on demand post-event.


I am having technical difficulty registering. What should I do?

Please contact Ashlee Moehring at ashlee.moehring@maicon.ai.

Do I need to pre-register for sessions?

No, you do not.

What payment methods do you accept for registration?

Credit card, check, and wire transfers are accepted.

Paying by check? Mail checks to Marketing Artificial Intelligence Institute at 812 Huron Road, Suite 780, Cleveland Ohio, 44115. Checks should be made out to the "Marketing Artificial Intelligence Institute."

Paying by wire? To pay via wire transfer, please contact Ashlee Moehring at ashlee.moehring@maicon.ai for instructions.

I need a copy of my receipt, who should I contact?

Please email Ashlee Moehring at ashlee.moehring@maicon.ai.

Do you have a template letter to justify the conference to my boss?

Yes. In the attached Word document, we help you make the case for attending MAICON. All you need to do is personalize the template, and send to your boss or management team. 

What is your cancellation policy?

The cancellation and refund policy is as follows:

May 5, 2021 - June 15, 2021 - 50% of your registration fee will be refunded.

June 16, 2021 - Sept. 13, 2021 - No refunds will be provided, but you may send a substitute in your place.

Can I send a substitute in my place if I can no longer attend?

Yes. To request a substitution, fill out this Google Form.

Speakers and Sponsors

I am a speaker and have questions about my participation. Who can help?

Please contact Ashlee Moehring at ashlee.moehring@maicon.ai.

I'd like to speak at the conference. Who can help?

Our open call for speakers closed in February 2021. However, we do have select spots still available and also regularly accept speaking submissions for our AI Academy for Marketers. Learn more here

I have questions regarding our sponsorship. Who do I contact?

Please contact Tamra Moroski at tamra.moroski@marketingaiinstitute.com.


Are there rules/restrictions on video or photography?

As a general rule, presentations are for the benefit of conference attendees and may not be recorded by attendees. Sharing photos from the conference is encouraged, but please do not disturb the production of a conference session.

Please note that by registering to attend the conference, you acknowledge and accept that you may appear in photos or videos published by show organizers, sponsors, speakers, or other attendees.

Can I view the presentation recordings post-event?

MAICON All-Access attendees will have access to all keynote and breakout session recordings post-event within our AI Academy for Marketers learning management system for a 12-month period. MAICON Live attendees will not have access to on-demand content, and will only be able to watch presentations as they air on Sept. 13-14, 2021.

Can I download the presentations after the show?

MAICON All-Access attendees will be able to download presentations within our AI Academy for Marketers learning management system post-event. MAICON Live attendees will be able to download the presentations within our event platform while the session is taking place, but will not be able to do so after the show.

Is there an attendee list?

We do not share attendee lists; however, within the virtual event platform, you can network with fellow attendees at the conference.

How do I get added to the Marketing Artificial Intelligence Institute newsletter/email list?

 Subscribe to our newsletter here.