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Frequently Asked Questions

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August 3-5, 2022 | Cleveland, Ohio


General Conference

What are the conference dates?

  • Conference: August 3 – 5, 2022
  • Pre-Conference Workshop: Wednesday, August 3, 2022
  • Sponsor Move-in: Wednesday, August 3, 1:00 p.m. – 5:00 p.m.
  • Sponsor Move-out: Friday, August 5, 3:30 p.m. – 6:30 p.m.

Where is the conference being held?

The Huntington Convention Center of Cleveland in Cleveland, Ohio. The Convention Center is located at 300 Lakeside Avenue, Cleveland, OH 44113. 

What is the difference between the three pass options? 

Our main conference gives you access to our main conference sessions, keynotes, and evening networking opportunities on August 4-5, 2022.

The All-Access pass includes the main conference as described above, plus a pre-conference workshop taking place on August 3, 2022. 

MAICON + Academy gives you both a MAICON all-access pass as well as 12-month license to AI Academy for Marketers starting on your day of MAICON pass purchase. This will also include on-demand access to MAICON 2022 keynotes.  

What is AI Academy for Marketers?

AI Academy for Marketers is an online education platform that helps you understand, pilot, and scale artificial intelligence. MAICON All-Access conference passes will receive immediate access to Academy through Aug. 2, 2023. Within Academy, members receive:

  • On-demand access to all MAICON 2021 keynotes and breakout sessions
  • 25+ additional courses taught by top authors, marketers, and entrepreneurs.
  • 5 certification courses, including AI for Content Marketing 101, AI and Data for Beginners, Intelligent Attribution Modeling for Marketers, Machine Learning 101 for Marketers, and The Intelligently Automated Agency
  • Private community access
  • Monthly, live Ask Me Anything sessions with instructors
  • AI tech showcase
  • Podcast and webinar libraries

Visit MarketingAcademy.ai for more information.

I purchased a MAICON + Academy pass, when will I receive access to AI Academy for Marketers? 

MAICON 2022 All-Access passholders will receive access to AI Academy for Marketers within 48 hours of registering for the conference. Access will expire on August 2, 2023. 

What meals are provided? What dietary concerns will be addressed?

The below meals will be provided:

  • Continental Breakfast: Thursday, August 4 and Friday, August 5
  • Lunch: Thursday, August 4 and Friday, August 5

Dietary concerns will be addressed to the best of our ability. If you have any questions, please contact our registration manager, Ashlee Moehring.

What evening events will take place?

MAICON Meetup 

  • Wednesday, August 3
  • Time: 6:30 - 8:30 p.m. 
  • Location: Collision Bend Brewing Company


Networking Happy Hour

  • Thursday, August 4
  • Time: 4:45 - 6:00 p.m. 
  • Location: Huntington Convention Center of Cleveland


What is the attire?

Business casual attire is appropriate for all functions.

Hotels and Travel

Where are hotel blocks reserved?

We have discounted room rates available at Hilton Cleveland Downtown at the Convention Center. Book your room via this link to receive our attendee room rates. 

Are there hotels attached to the Convention Center?

Yes. The Hilton Cleveland Downtown is attached.

Do any hotels offer free parking?


I’m driving to the event. Where can I park?

The Huntington Park Garage is connected to the Hilton Cleveland Downtown and the Convention Center. The garage has 1,200 attached parking spots.

There are also more than 5,000 walkable parking spaces surrounding the Convention Center provided by city surface lots and garages.

Use the Convention Center’s 3-D map to find all suitable parking options.

Is there an Uber/Lyft dropoff/pickup area at the Convention Center?

There is no designated location but Uber/Lyft are active in the Cleveland area.


I am having technical difficulty registering. What should I do?

Please contact Ashlee Moehring.

Do I need to pre-register for sessions?

You do not need to pre-register for conference sessions. If you are attending a workshop, you do need to select your workshop at the time of registration.

What payment methods do you accept for registration?

Credit card, check, and wire transfers are accepted.

Paying by check? Mail checks to Marketing Artificial Intelligence Institute at 812 Huron Road, Suite 780, Cleveland Ohio, 44115. Checks should be made out to the "Marketing Artificial Intelligence Institute."

Paying by wire? To pay via wire transfer, please contact Ashlee Moehring for instructions.

I need a copy of my receipt, who should I contact?

Please contact Ashlee Moehring.

Do you have a template letter to justify the conference to my boss?

Yes. In the attached Word document, we help you make the case for attending MAICON. All you need to do is personalize the template, and send to your boss or management team. 

Can I receive a visa invitation letter?

Visa invitations may be requested during the registration process. Invitation letters will be sent via email within 10 days of receiving payment in full. Visa letters will not be issued unless payment has been completed.

What is your cancellation policy?

The cancellation and refund policy is as follows:

September 14, 2021- May 6, 2022 - 50% of your registration fee will be refunded, or 100% of your fee can be moved to another Marketing AI Institute program

May 7, 2022 - August 5, 2022 - No refunds will be provided, but you may send a substitute in your place, or move your fee to another Marketing AI Institute program.

How are you handling health and safety with regards to COVID-19?

Your health and safety are a priority for us. We have COVID-19 protocol in place and on our radar, and will continually monitor between now and August. Our requirements may change based on official government and local authority guidance and venue regulations. Updates will be posted here and distributed to our registrants and community. 


Can I send a substitute in my place if I can no longer attend?

Yes. To request a substitution, fill out this Google Form.

Do I need an ID to collect my name badge?


Can I have a colleague pick up my name badge for me?

Unfortunately, no. All conference attendees must stop by the registration counter to collect conference credentials.

Do you offer a nonprofit/education discount?

Yes. We do have a limited number of discounted passes for qualified employees of nonprofits or educational institutions. To obtain the discount, nonprofits will need to provide a valid 501c3. Educational institutions will be required to send us an email from their .edu email address. Only one discounted pass will be extended per organization/institution. Please contact Ashlee Moehring for details.

Are there group discounts?

Yes. Groups of four or more receive 10% off current pricing. Please register all participants at one time so the discount can be applied automatically.

Do you offer press passes?

Yes. We do have a limited number of press passes available for qualified individuals. Please email Cathy McPhillips for more details.

Speakers and Sponsors

I am a speaker and have questions about my participation. Who can help?

Please contact Ashlee Moehring.

I'd like to speak at the conference. Who can help?

Please submit this form if you would like to be considered as a speaker for MAICON. Our open call for speakers closed on Jan. 31, 2022. Late submissions will be considered as speaker backups and for future events. 

I have questions regarding our sponsorship. Who do I contact?

Please contact Tamra Moroski.


Can I view the presentation recordings post-event?

MAICON + Academy attendees will have access to select session recordings post-event within our AI Academy for Marketers learning management system for a 12-month period. Other MAICON attendees will not have access to on-demand content, but are able to upgrade to MAICON + Academy at any time.

Can I download the presentations after the show?

Yes. Instructions on how to download session presentations will be emailed post-conference to all attendees.

Is live captioning available for on-demand content? 

Live captioning is not available directly within AI Academy for Marketers, but it can be accessed easily via Chrome's live caption feature for any attendees that need this option. To turn on live captioning, follow these steps within Chrome's browser settings.

Is there free WiFi? What’s the password?

Yes, we will offer WiFi. The password will be provided onsite.


Are there rules/restrictions on video or photography?

As a general rule, presentations are for the benefit of conference attendees and may not be recorded by attendees. Sharing photos from the conference is encouraged, but please do not disturb the production of a conference session.

Please note that by registering to attend the conference, you acknowledge and accept that you may appear in photos or videos published by show organizers, sponsors, speakers, or other attendees.

Is there an attendee list?

We do not share attendee lists; however, within the event app you can network with fellow attendees at the conference. The mobile app will be released in July 2022. 

How do I get added to the Marketing Artificial Intelligence Institute newsletter/email list?

 Subscribe to our newsletter here.