AI + You
In a single sentence or statement, tell us what you do.
I am a data detective who helps customers solve their data mysteries.
How do you define AI? (Or, what’s your favorite definition of AI?)
Artificial intelligence is the science of helping computers perform tasks that mimic human intelligence using mathematics.
Sundar Pichai, Google’s CEO, has stated that, “AI is probably the most profound thing humanity has ever worked on.” Do you agree? Why, or why not?
I disagree. Mathematics, which is the core of AI, is the most profound thing humanity has ever worked on. And we’re still discovering and rediscovering mathematics, even today. Just a few years ago, modern scientists finally decoded some Babylonian clay tablets which have a very different, more accurate interpretation of trigonometry than the Greek-derived trigonometry. We still have so much to learn, and it’s those discoveries that have knock-on effects in data science, machine learning, and AI.
Consider that much of what we’re doing in AI today, in application, has its roots in research from decades ago, as far back as the 1940s and 1950s.
How did you get started in AI?
I started my journey in the early 2000s when I was working in a financial services startup and digital marketing analytics became relevant. I was a poor math student, so I had to relearn linear algebra and statistics and probability over the years.
In 2013, I fully embraced the R programming language and started doing data science. By 2017, I was digging—painfully—into Tensorflow.
"AI is nothing more than cooking, metaphorically, and data is your ingredients. If your ingredients are rotten, it doesn’t matter how nice a kitchen you have or how talented a chef you are. Your meal will be bad."
What’s your favorite example of AI in your daily life that most consumers take for granted, or don't even realize is made possible by AI?Google Maps. No average consumer thinks about route optimization as a deep learning function, but it’s clearly an incredibly valuable use case.
What excites you most about AI?
AI offers unprecedented scale and capability to transform our otherwise unmanageable amounts of data into something we can use, a problem we’ve been facing for several decades now. So much of our data goes unused.
What worries you most about AI? How could it go wrong?
Humanity. Humanity is the problem; AI is just another tool that humans can use or misuse.
I’m particularly concerned about blind trust in AI and assumption of a lack of bias. Machines learn from what we give them. If we give them biased data, they will learn biases and replicate them at massive scale. Consider healthcare data for African-Americans. Virtually none of it is useful, not because our data collection is bad, but because we have societal, systemic racism against African-Americans such that using existing data as training data would reinforce the poor health outcomes they already have.
That’s not a problem AI can solve; that’s a problem that only the people who train AI can know to look for and mitigate to the best of their abilities.
What do you think is the biggest misconception about AI?
Something I say in all my keynotes: AI is math, not magic.
There’s no magic here. AI is just the application of mathematics to data at a very large scale.
What skill or trait do you believe has the greatest chance to remain uniquely human for the foreseeable future?
Machines will be able to mimic behaviors, but not understand them. This is especially true of emotions, so anything that relies on emotions—empathy, judgement (the willingness to bend the rules), general life experience, relationships—are still likely to remain the domain of humans.
And frankly, anything we don’t understand as humans, our machines won’t understand. We still don’t understand emotions beyond empirical data and some neurological data, but our science of emotions is still early. We still cannot create life at all, nor do we understand it. We still don’t understand gravity.
Anything out of our reach is out of reach of our machines until we have data we can train them on.
Who has the greatest influence on how you think about AI and the future?
I follow many of the academic labs, like the MIT machine learning lab, and prominent coders and researches like Lex Fridman and Hadley Wickham. I also follow other practitioners, people like Dr. Hilary Mason, Shingai Manjengwa, Carla Gentry, and others. But most of all, I read research as much as I can.
What is a recent advance in AI that blew your mind?
The Lottery Ticket Hypothesis paper by Jonathan Frankle and Michael Carbin.
Their research indicates that they were able to find subnetworks within deep learning networks that were just as effective, but at 10% of the size. That’s incredible, because it offers a glimpse at what could be possible inside today’s networks. If there’s a subset network, then like a fractal, if you can just get the right piece of the network, you could save 90% of your compute cost and still achieve the same results.
You can read that paper here.
"Engineers are notorious for being bluntly honest, and when you talk to a company that’s the real deal, they’ll feel comfortable letting you chat with the folks in the machinery. A company that has something to hide won’t ever let you talk to an engineer unsupervised, if at all."
If you were entering college, knowing what you know now, what would you study?
I’d make that poor bastard sit down and learn mathematics, computer science, psychology, and anthropology.
If you were the dean of a business school, what is one thing you would do right now to start better preparing students for the intelligently automated future?
That’s such a difficult question to answer, because we don’t know what the future looks like, other than that a substantial amount of any kind of repetitive work will be done by machines.
The Brookings Institute said it best: AI will take tasks, not jobs. But take away enough tasks and you can reduce headcount pretty substantially. I’d say follow the Bezos principle: focus on what doesn’t change. What things in life will remain the same? People will always want better, faster, and cheaper. People will always choose pleasure over pain. People will always opt for the easiest path, the path of least resistance.
Learning psychology, anthropology, and mathematics will give you the right blend of hard and soft skills to make sense of the world.
Marketing + AI
What advice would you give to marketers looking to pilot AI in their organizations?
Start small. Find a test case, something that matters but that you have the data for, and use that as the starting point for a pilot program. You’re not going to roll out a massive project at scale in the first go. Make sure you start easy, so that you can see where your people and process gaps are.
What is the biggest challenge marketers should plan for as they scale AI?
The biggest challenge by far is your data. Most organizations have absolutely terrible quality data. AI is nothing more than cooking, metaphorically, and data is your ingredients. If your ingredients are rotten, it doesn’t matter how nice a kitchen you have or how talented a chef you are. Your meal will be bad.
What question(s) would you advise marketers ask vendors who claim to have AI-powered technology?
It’s essential for marketers to learn the basics and terminology of AI, to be able to ask insightful questions. Most vendors know that they can EASILY fool the average marketer, who has no defense against a fancy sales pitch because they literally have no idea what the technology can and can’t do.
Spend a lot of time listening to podcasts, reading blogs, and watching videos on YouTube so that you’re comfortable with the lexicon and the conceptual ideas in AI like regression, classification, dimension reduction, etc.
Then, ask the vendor of choice to spend some time with one of their engineers without a salesperson present. Engineers are notorious for being bluntly honest, and when you talk to a company that’s the real deal, they’ll feel comfortable letting you chat with the folks in the machinery. A company that has something to hide won’t ever let you talk to an engineer unsupervised, if at all.
What percentage of marketing tasks will be intelligently automated to some degree in the next five years?
- 1 – 10%
- 11 – 25%
- 26 – 50%
- 51 – 75%
- 76 – 99%
Which three marketing categories will experience the greatest disruption from intelligent automation in the next five years?
- Account-Based Marketing
- Content Marketing
- Customer Service
- Data Management
- Email Marketing
- Public Relations
- Search Engine Optimization (SEO)
- Social Media Marketing
What’s one marketing job you see AI fully automating and eliminating in the next five years?
Basic analytics. There are agencies out there who have junior people literally copying and pasting data from one reporting system to another. Those jobs are going away, period. They should have gone away five years ago.
What’s one marketing job you see AI creating that doesn't exist today?Machine-assisted creative. AI is getting good—VERY good—at creating visuals, images, and audio. The days of a creative struggling for a concept or taking forever on a comp are drawing to a close. Soon, they’ll ask the machine for starting points and then fine-tune the outputs.
What can marketers do to ensure the ethical use of AI in their marketing?
Have ethics as people and companies. You can’t create ethical AI if you’re an unethical company.
How can brands achieve personalization without invading privacy?
Personalization is all about two things: behavior and consent.
First, give customers the ability to offer consent in clear, meaningful ways. That will shape what they give you. Second, focus less on PII (personally identifiable information) and more on the behaviors people do.
A classic example of this is Bronies. People make the assumption that only girls aged 8-11 would care about My Little Pony, but there’s an entire market segment of 26- to 40-year-old men who are deeply in love with the My Little Pony franchise. If you focused on the demographic, you’d miss a profitable market segment. If you focus on the behavior, you’ll sell to the people who want to buy, no matter who they are.
How can brands become more human as they intelligently automate tasks and roles?
They can’t. Brands aren’t human. Humans are human. Brands can get out of the way as much as possible and let their human employees behave like humans instead of crappy, flesh-based robots.
"Have ethics as people and companies. You can’t create ethical AI if you’re an unethical company."
What resource(s) would you recommend to marketers who want to understand and apply AI?
First, get tools. Use free, open source software like R or Python, and the IDE of your choice.
Second, get knowledge. Take a course; I’m fond of IBM’s free CognitiveClass.ai portal that offers completely free classes you can take and even little badges of completion.
Third, get experience. Once you know what you’re doing, try out competitions on Kaggle and put your skills to test on real world data.
Fourth, get more experience. Get an internship, do a project or three for free, and build up your portfolio.
Voice assistant you use the most?
- Google Assistant
- Don’t use voice assistants
More valuable in 10 years?
- Liberal arts degree
- Computer science degree
First publicly traded technology company to reach $2 trillion market cap?
Preferred cloud for building AI solutions?
- Amazon Web Services (AWS)
- Google Cloud
- Microsoft Azure
- Don’t use or prefer any of them
- Other: IBM
Best guess, how long until we achieve artificial general intelligence (AGI)?
- 1 – 5 years
- 6 – 10 years
- 11 – 20 years
- 21 – 50 years
- 51+ years
Net effect over the next decade?
- More jobs eliminated by AI
- More jobs created by AI
- AI won’t have a meaningful impact on jobs
What does an AI agent win first (or at least share with a human)?
- Nobel Peace Prize
- Won’t win any of the above
Favorite AI movie?
Wall-E. It’s a good look at robotics and also a potential outcome for humans.
Favorite AI book?
None at present.
Favorite AI-powered marketing technology your company uses that regularly reduces costs and/or increases revenue?
My own, which I write.
Favorite piece of AI content you've created that you'd like to share with our readers? Include any relevant links.
AI for Marketers: An Introduction and Primer.
Any final thoughts on AI for our readers?
AI is math, not magic. I can’t say that enough. Once you understand the technologies and what they do, you’re much more aware of what the limitations and possibilities are. You can’t ever create something from nothing; everything in AI comes from data that it has been trained on.
Most important, when you understand how AI works, you know when it is and isn’t applicable. Just as a frying pan isn’t terribly good for making soup, AI solves some problems really well and some problems really poorly. It’s not magic, it’s not a panacea, and it won’t make non-AI problems (like culture, people, broken processes, etc.) go away—it’ll make them worse.
Think of AI like coffee—it makes things go faster. Which also means that it will make mistakes faster and worse if your underlying data and assumptions aren’t correct.
Paul Roetzer is founder and CEO of Marketing AI Institute. He is the author of Marketing Artificial Intelligence (Matt Holt Books, 2022) The Marketing Performance Blueprint (Wiley, 2014) and The Marketing Agency Blueprint (Wiley, 2012); and creator of the Marketing AI Conference (MAICON).