What is the difference between customer success vs. customer experience? The difference might surprise you.
AI in social media holds the potential to transform how brands market across networks like Facebook, Instagram, Twitter, and LinkedIn.
You've heard plenty of talk about artificial intelligence (AI). But not everyone agrees on the pros and cons of artificial intelligence.
You’re probably going to fail at digital transformation. At least, statistically speaking. McKinsey says that less than 30% of digital transformation projects succeed. In some industries, the success rate is as low as 4%. But it doesn’t have to be like this.