Marketing Artificial Intelligence Institute
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It’s no secret that we are at a turning point brought on by technology and machine learning. In our everyday lives, AI is already well established through devices such as smart speakers, our phones, and as a layer that decides what we see in our search results. With AI being integrated in new ways every day, how do you step forward and claim your space?
A machine will decide whether your business is seen by others. This is the reality we live with today, and its application is expanding.
Whether you’re a complete convert or remain a skeptic, today’s intelligent assistants are here to stay. Google Assistant, Siri, Cortana and Alexa are the standard default helpers in our everyday devices — designed to help us find, execute, discover, shop, and solve elements of our everyday lives.
When building a successful ecosystem, one of the biggest challenges for any business is generating wide adoption. Even Amazon needs to focus on things like this, which is why they’ve created Blueprints. Blueprints allows the average person to create private Skills for their personal use with their own Alexa-powered device. Skills are like apps for Amazon’s Alexa. Some examples of these new Blueprints would be: creating things like family to-do lists, instructions for pet sitters, instructions for how to turn on your TV for house guests, or even a trivia game for your family based on history and inside jokes. If we explore the pet sitter example a bit, the scenario is simple: You leave accessible instructions for your pet sitter, which can be as easy as having the pet sitter say, “Hey Alexa, what’s the pet sitting list?” Alexa would then read the list of information that you programmed into the system—vet’s name and number, any medications, when to feed your pets, where the food is located, etc.—whatever you want the person to know in relation to taking care of your pets. This service is not public—the access point is from your Alexa devices in your own home. Once you set up a Blueprint, only those with access to your Alexa device(s), and who know the phrase to summon the Blueprint, will be able to access it.
It’s no secret that one of the cornerstones of business success is customer service. Listening to a customer, hearing their needs, and giving them the exact item they want—at the moment they need it—has always been a formula for success. Artificially intelligent chatbots are starting to take us in that direction. For several years, chatbots have been part of the landscape in ecosystems such as WeChat. They have a lot of users, which makes WeChat an ideal space to deploy AI chatbots and help them learn. In fact, they even had their own virtual assistant, WeSecretary, who could help you manage your online transactions for a 10% fee. It’s currently dormant, but demonstrated a use case that’s very real.Apple recently announced Business Chat for iMessenger, and while its initial use is to encourage human-to-human customer service and support, it’s fully capable of supporting an AI-powered chatbot in the future. In fact, it’s a multi-step process to get there, with one of those steps being to eliminate voice interactions and get consumers engaging via chat.We’ve seen chatbots in Facebook Messenger, and even watched —in fascination, amusement, and horror—as Microsoft’s Tay went off the rails in spectacular fashion several years ago.
It’s been said that not making a decision is the same as making a decision. The idea being that eventually something will change, forcing you to deal with the circumstances regardless of your desire. And that’s the way it is with AI and machine learning. It’s happening, and in many ways, its impact is already being felt. Choosing to ignore advancements in machine learning won’t change the fact that it’s powering AI in new ways—and those new ways are bringing change to both you and your business.