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How Conversational AI Can Improve Your Customer Relationships
Blog Feature
Bethany Eierdam

By: Bethany Eierdam

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December 14th, 2021

How Conversational AI Can Improve Your Customer Relationships

How your customers interact with your brand is vital to your company’s image. In this post, you are going to learn what conversational AI is and how it can help your company grow in ways that your competitors can’t.

These insights came from May AI Help You? Marketing in the Age of Conversational AI, an AI Academy for Marketers course presented by Christi Olson (@ChristiJOlson) of Microsoft

What is conversational AI?

When you think of conversational AI, you think of voice search. However, this kind of AI also includes chatbots, digital assistants, voice skills, and voice search. Here is a breakdown of each:

  • Digital Assistants. Your conversational AI tool doesn't just respond back to customers with pre-programmed responses. Digital assistants can learn how to engage the customer through interacting with them, by understanding what it is they are saying, and responding to them based on their needs.
  • Chatbots. These bots facilitate the conversation and learn over time how to better engage the customer.
  • Voice Search. This is where customers will verbally ask a question and have a response stated back to them by a voice assistant.

Conversational AI considerations

When deploying conversational AI, it's important to analyze its contribution to consumers. Here are three things to consider.

  1. Need. Establish what needs your AI fills. Think about what problems it helps solve for your consumer base.
  2. Interface and Interaction. Ask yourself what experience is being offered and through which device. Is the type of interaction conversational, commanding, understanding?
  3. Discoverability. Make sure you have a plan that allows your customer base to find you conversational AI once released. If you are not going to market it, it will not be put to use.

Want to learn more about what AI can do for you?

Want to understand how to use AI for your business in just 30 minutes?

Take our free online live class Intro to AI for Marketers.

In it, Marketing AI Institute founder and CEO Paul Roetzer will teach you exactly how to understand and get started with AI. During the class, you’ll learn:

  • What AI is, and why it matters to marketers.
  • How to identify AI use cases.
  • How to find and evaluate AI technology vendors.
  • How to classify AI applications within the five levels of the Marketer-to-Machine ScaleTM.
  • What business outcomes AI can help you achieve. 
  • How to measure the value of AI tools on your company’s efficiency and performance.
  • How to prepare your team for piloting and scaling AI.

In just 30 minutes, you can lay the foundation to transform your career and business for the better using AI.

Space is limited! Click below to reserve your spot for the next class.

Get the Beginner's Guide to AI in Marketing

About Bethany Eierdam

Bethany is an intern for PR 20/20 and Marketing Artificial Intelligence Institute. She is a student at Mount Union.

Disclosure: Marketing AI Institute writes about and recommends AI-powered marketing and sales technology. In all cases, content and recommendations are independent and objective. In some cases, Marketing AI Institute may have business relationships with companies mentioned, which may include financial compensation, affiliate compensation, or payment in kind for products or services. View a list of Institute partners here and MAICON sponsors here.