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Create a Flawless Global Customer Experience at Scale with AI from Lilt
Blog Feature

By: Paul Roetzer

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August 24th, 2021

Create a Flawless Global Customer Experience at Scale with AI from Lilt

Lilt is an AI-powered platform that translates marketing collateral and campaigns into as many languages as needed to create a truly global customer experience.

The company's patented translation engine uses AI and machine learning to give human translators adaptive translation suggestions across localizations.

We spoke with Allison Yarborough, Senior Product Marketing Manager at Lilt, to learn more about this AI-powered marketing solution.

In a single sentence or statement, describe Lilt.

Lilt’s language services facilitate enterprises to build a flawless global customer experience with our human-driven, AI-powered translations.

How does Lilt use artificial intelligence in its products?

Lilt’s patented translation engine uses AI and machine learning to empower human translators with adaptive translation suggestions. Lilt’s best-in-class translators are more accurate and efficient, leading to an improved global customer experience for organizations who benefit from our unique language services approach.

What are the primary marketing use cases for your AI-powered solutions?

Personalize the entire customer journey with language. Lilt helps you localize every email, blog, white paper, and web page across every language. Lilt’s AI learns your brand and voice, so your message resonates with every customer.

What makes your AI-powered solution smarter than traditional approaches and products?

With a more efficient approach to translations, marketers can spend less time, money, and effort when reaching their global audiences. We integrate with your favorite CMS platforms and marketing tools to make this process easy and effortless. You work so hard on your campaigns. Make them (literally) go farther with Lilt’s language services.

Are there any minimum requirements for marketers to get value out of your AI-powered technology? (e.g. data, list size, etc.)

We work with you on how many languages and how much content you want translated. We do not have a strict minimum requirement.

Who are your ideal customers in terms of company size and industries?

Our customers have one major thing in common: they are all global organizations. We do not have an ideal customer size or industry. We work with companies like Canva, ASICS, Intel, Juniper Networks, and WalkMe.

Go to Vendor Website

What do you see as the limitations of AI as it exists today?

We understand that machine translations (AI-only translations) don't always hit the mark. To test this, copy and paste a paragraph from Wikipedia into Google Translate. As one could imagine, the results are never perfect.

Translation quality becomes even more important when you consider the nuisances of branding. We have created an AI-based approach that is the secret to superhuman translators. The outcome of this symbiotic relationship? Better quality translations, at a cheaper rate for marketers worldwide.

What do you see as the future potential of AI in marketing?

Work smarter, not harder. Imagine magnifying the impact of every big initiative (campaigns, website, events, you name it) by simply having your content translated. With Lilt’s help, you can build one initiative in English and have it flawlessly localized (translated into local dialects) into as many languages as you would like. This is how marketers can win in a global economy with AI on their side.

Any other thoughts on AI in marketing, or advice for marketers who are just getting started with AI?

Great marketing is often a result of careful planning, coupled with creative problem solving. When you hit a snag in the road, do not be afraid to consider AI vendors as part of your list of solutions. Evaluate many, vet thoroughly, and choose the vendor that will be the best partner.

Go to Vendor Website

About Paul Roetzer

Paul Roetzer (@paulroetzer) is founder and CEO of PR 20/20, author of The Marketing Performance Blueprint and The Marketing Agency Blueprint, and creator of The Marketing Artificial Intelligence Institute and Marketing Score. Full bio.

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